Congratulations on winning a Luke and Susie Prize!

The Terms and Conditions covered in this document apply to all promotions, competitions, and giveaways (“promotions”) run by Gracify Pty Ltd (Trading as Luke and Susie) both on-air and online. Special rules may apply to particular promotions, in which case an addendum to these rules will be made for that particular promotion.

1              CONDITIONS OF ENTRY

1.1          By submitting an entry to a promotion, the entrant acknowledges and agrees to be bound by the Terms and Conditions.


2.2          Unless otherwise specified in special promotion Terms and Conditions, no person may enter any promotion more than once.

2.3          Promotions are not open to:

  • employees of Gracify Pty Ltd.
  • the spouse, de facto spouse, parent, natural or adopted child, or siblings of such employees (regardless of whether or not they live in the same household).
  • contestants who have won a prize or prizes valued individually or collectively at more than $100 from Luke and Susie in the last 90 days prior to the commencement of the promotion.

3              PRIZES

3.1          Prizes are non-transferable and may not be redeemed for cash.

3.2          Prizes must (where applicable) be used on the dates specified.

3.3          All prizes are accepted entirely at the risk of the winner, and Luke and Susie excludes all warranties in connection with any prize to the extent permitted by law.

3.4          In the event that a winner chooses not to accept a prize, they forfeit any and all claims to that prize, which will be dealt with according to the absolute discretion of Luke and Susie subject to legislative requirements.

3.5          Luke and Susie, its agencies, affiliates, sponsors and representatives are not responsible for defective prizes or misuse of any prize, or for any claims, liability, loss or damage arising out of or in connection with any promotion promoted by Luke and Susie.

4              PRIZE COLLECTION

4.1          Prizes must be claimed in person unless the winner is advised otherwise. The winner will be required to provide photographic identification for the purposes of collecting the prize or nominate someone to collect it on their behalf.

4.2          Where Luke and Susie elects to post a prize to a winner no responsibility will be accepted by Luke and Susie for the safe and effective postal delivery of the prize.

4.3          All prizes must be collected within 30 days from the date of winning. After that time, unclaimed prizes will be dealt with according to legislative requirements. It is the sole responsibility of winners to collect their prize. Luke and Susie will not notify winners of time remaining.

5              PUBLICITY

5.1          Each entrant consents to the content of their entry and any telephone entries being recorded, broadcast, and published online by Luke and Susie without compensation.

5.2          Acceptance of a prize constitutes permission for Luke and Susie to use the winner’s name, suburb or residence, recording of winner’s voice, photos and likeness, and filming for advertising and promotional purposes by Luke and Susie for broadcast by radio and use online without compensation unless otherwise prohibited by law. The winner’s name will NOT be used or listed in any other form of media without explicit and written permission by the winner.

5.3          Luke and Susie may incorporate information from entrants in any promotion(s) in any database to be used for the purpose of its business.


6.1          All contestants release from, and indemnify Gracify Pty Ltd (CAN 638 821 600) against, all liability, cost, loss or expense arising out of acceptance of any prize(s) or participation in any promotion including (but not limited to) personal injury and damage to property and whether direct or consequential, foreseeable, due to some negligent act or omission or otherwise.

6.2          Luke and Susie takes no responsibility for the loss of prizes due to incorrect or imprecise delivery details provided by an entrant.

6.3          A failure by Luke and Susie to enforce any of these Terms and Conditions in any instance(s) will not give rise to any claim by any other person.


7.1          All entries (whether written, audio or visual form, or a combination of those) become and remain the property of Luke and Susie (subject to the limits contained in the Privacy Policy).


8.1          Luke and Susie is not responsible for lost, interrupted communications or unavailable network server or other connections, failed telephone, mid-delivery or computer transmissions or other errors of any kind, whether human, mechanical or electronic.

9              TERMINATION

9.1          Luke and Susie may, at its discretion, vary the Terms and Conditions for promotions or terminate a promotion entirely.

10           PARTICIPATION

10.1        All entries by the internet are sent entirely at the risk of the entrant. If there are any difficulties arising out of the internet or any associated equipment Luke and Susie may at its absolute discretion disqualify the entire entry or any portion thereof.

11           PRIVACY

11.1        All personal information by an entrant for the purposes of a promotion will be governed in accordance with the Privacy Statement for Luke and Susie. Please refer to the Privacy Statement for a full description of our privacy policy.